Commercial Terms of Service & Guidelines

 

• Service Time: The exact time of your pickup may vary from week to week due to several variables that may change how the route is run, including volume of trash on route, weather, equipment issues, etc.  In order to ensure that your trash is out when the truck goes through your area, please put WW out the night before or by 5 a.m. on pickup day. If you have bin service, please ensure nothing is parked in front of or blocking your bin on your pickup day, starting at 5 a.m.

 

• Holidays: We pick up on all Holidays including Thanksgiving Day, Christmas Day, New Year’s Day and all state & federal holidays.  However, we may be running ahead of normal schedule as we often have extra help so that our employees can finish early and spend the rest of the day with their families.

 

• Bin Capacity & Loading: When you select the size of bin for your weekly service, consider how much trash you produce weekly. All trash must fit entirely within the bin with the lids closed completely. The bins are lifted up over the top of the route truck to dump them. Any trash not completely enclosed within the bin is likely to spill onto the ground and onto our truck. There may be no trash stacked on top of the bin, in front of the bin or beside the bin. At the sole discretion of the route driver, a bin stacked beyond capacity or with debris stacked in front of or beside the bin may be left full until all excess trash and debris is removed from the bin and the area in front of and around the bin. Alternatively, the route driver, at their sole discretion, may remove excess trash from the top of the bin and leave it on the ground near where the bin sits. If all of your trash does not fit within the bin with the lids completely closed, you must consider increasing the size of your bin or alternatively disposing of the excess trash that does not fit within the scope of the services you’ve selected. Ensuring all boxes are broken down and completely flat before loading into the bin will help keep the bin from being overloaded.

 

• Locks: If you lock your bin, you are responsible for having it unlocked by 5 a.m. on your service day or for providing a key to the lock so that the route driver is able to dump the bin.

 

• WW Cart: If you’ve selected a Waste Wheeler cart for your commercial services, you are allowed what fits in the WW cart we provide with the lid closed completely. At the sole discretion of the route driver, excess trash may be removed from the top of the WW and left near where the WW sits or they may leave the over-full WW until you have removed the excess trash, in which case the WW will be dumped on your next regularly scheduled service day.

 

• Gates: We do not open or close gates in order to access your garbage cans as we are not liable for keeping animals secured, preventing others from entering your property or any other circumstance that could arise due to a gate not being secured. If you have the optional yard service for us to enter your property, please have any gates open by 5 a.m. or have your trash put out beyond any gate so that we may access it for pick up.

 

• Unacceptable Materials: We do not accept on route any tires, automobile batteries, household hazardous waste, motor oil, gasoline or other flammable liquids, hot ashes, dirt, sod, gravel, cement or other aggregate materials, large appliances, large furniture, loose needles, human waste or other biomedical waste, used cat litter that is not secured in a tied bag. If any of these unacceptable materials are put in a WW or bin, at the sole discretion of the route driver, they may either be removed from the WW or bin and set on the ground where it sits or the full WW or bin may be left until the customer has removed the unacceptable materials from the container, in which case, the WW or bin will be dumped on your next service day.

 

• Ashes: Never put ashes in our Waste Wheeler cart or trash bin. They can ignite the other trash within the bin, causing a fire, which will damage and/or destroy the container. Alternatively, the ashes may ignite the trash within the route truck once it is dumped, catching the truck on fire. You may be responsible for the cost of damages to the bin and/or truck due to negligent use. Repeated dumping of ashes in the bin, despite warnings, may result in cancellation of your services.

 

• Seasonal Changes: Businesses whose needs fluctuate with seasonal changes may need to change bin sizes or the number of bins to accommodate the seasonal trash flow. D&S Waste Removal, Inc. will provide a change in the size and/or number of bins once at the beginning of the season and once at the end of the season at no charge. Any additional bin changes in the year will incur a delivery fee, the minimum of which is $50. Significant changes may incur larger delivery fees, which will be evaluated on a case by case basis.

 

• Your Contact Number: On occasion we may need to contact you due to a billing or route issue. We must have a current working number to call you. Having no working contact number, no answering machine or voice mail, a full voicemail box preventing a message being left or other circumstance that prevents us easily reaching you may delay your services and in some cases result in the closure of your account. You can call our billing office to update your contact number.

 

• Payment Due Date: Trash services are billed in advance. Your bill clearly states the due date of all service fees. If payment is not received within four days after the date stated on your bill, D&S Waste Removal, Inc. may assess a 1.5% late charge. If payment is not received within ten working days after the due date stated on your bill, service may be suspended and we may repossess our property in the form of the WW cart or bin we provide for your use. D&S Waste Removal, Inc. will not notify you prior to suspension of services or repossession of our WW or bin.

 

• Payment: Check or money order can be mailed or dropped in the payment drop box at our office. If paying in person, you may use cash, check or money order at our office. You may now pay online via the payment portal on our website at dswaste.com. Online, you may pay via debit card, credit card or e-check and you may set up a recurring automatic payment. Many people use an online bill pay service through their bank and then their bank mails us a physical check via USPS.  If you choose to use a bill pay service through your bank, please factor in a 10 day processing and mailing time to ensure that we receive your payment in time. Please do not tape your payment to your garbage can or give it to your route driver. It is not the responsibility of our drivers to collect your payment and there is no secure place in the truck to keep them.

 

• Payment Arrangements: If you have difficulty making a payment or require an alternative payment schedule, contact the billing office before the due date of your bill and/or the suspension of your service at 775-463-3090 weekdays between 9 a.m. and 3:30 p.m. to discuss alternative arrangements.  Once arranged, it is your responsibility to meet the agreed upon payment schedule. Any payment arrangements that are not fulfilled as agreed upon may result in the immediate suspension of services and the repossession of our WW without notice.

 

• Suspension of Services & Repossession of WW or Bin:  Blocking our bin or hiding our WW so that it cannot be repossessed will not relieve you of the responsibility to pay the fees for services you enrolled in or any applicable restart fees and may result in legal action. Once service has been suspended and/or our WW or bin has been repossessed, your account will have to be paid in full along with a restart fee of $50.00 in order to re-establish service. If the date you are seeking to re-establish service is within 15 days of the next monthly billing cycle or 30 days of the next quarterly billing cycle, you may also be required to pay the service fees for the next billing cycle in order to re-establish service.

 

• Dogs: We are a dog friendly company and our drivers & packers endeavor to befriend the animals on our routes. However, some dogs are more territorial than others and no amount of friendly overtures relieve them of that natural instinct. In such cases, the safety and well being of our drivers & packers must be considered. A territorial dog can prevent them from dumping your trash. If you have a territorial dog that is not amenable to befriending the garbage men, please have the dog secured on your service day to ensure your trash gets picked up.

 

• Cancellation: To discontinue service, you must contact us via telephone at 775-463-3090 and/or in writing at P.O. Box 834, Yerington, NV 89447. One final day of service may be required after your notification is received so that we can retrieve our WW cart, which must be empty for us to pick it up.  We will pro-rate the charges through the last day of service and refund to you the credit balance for any and all service paid in advance, but not performed due to cancellation. Not putting out your trash or speaking to the driver does not constitute notice that service is being cancelled. All requests must be directed to our billing office so that we can ensure the proper handling of your account. You will be responsible for all services up to and through the time you contact the billing office to cancel service, whether you’ve put trash out or not. D&S Waste Removal, Inc. and its employees are not responsible for keeping track of when you do or do not have trash out. Removing our WW from the premises or failure to make it available for us to pick up may result in replacement fees and/or legal action.