Terms of Service & Guidelines

 

• Service Time: The exact time of your pickup may vary from week to week due to several variables that may change how the route is run, including volume of trash on route, weather, number of trucks running a route, equipment issues, etc.  In order to ensure that your trash is out when the truck goes through your area, please put trash out the night before or by 5 a.m. on pickup day. Do not get used to a specific time and delay putting your trash out. If you do so, you risk not having your trash picked up if the route is running early for any reason, especially on Holidays. Once the route is complete, we will not be back until the following week.

 

• Holidays: We pick up on all Holidays including Thanksgiving Day, Christmas Day, New Year’s Day and all state & federal holidays.  However, we may run the route at an earlier time of day or be running earlier than normal as we often have extra trucks running so that our employees can finish early and spend the rest of the day with their families.

 

• Location of Pick-Up: Residential pick up is curbside service, which means your WW, can(s) and additional 1Yd of waste must be at the curb or side of the roadway. If you are located on a busy highway, you may locate cans at the end of your driveway instead of the edge of the highway, leaving room on the shoulder for the route truck to safely stop and dump your trash.

 

• Disabled Assistance: Assistance is available for those elderly or disabled individuals not physically able to take their cans to the curb and without any other household member physically able to perform this task. Please contact the office for further information on qualifying for this assistance.

 

• 1 Yard Extra Trash: With your service, you are allowed 1 cubic yard of trash each week beside the Waste Wheeler cart we provide. A cubic yard is a 3 foot x 3 foot x 3 foot cube or is equivalent to six (6) 32-gallon cans. This extra trash may be in the form of boxes broken down and neatly stacked or bundled for pick up, securely bagged trash, trash in 32-gallon cans you provide or a combination thereof. We suggest any bagged trash be of non-food nature or it may attract dogs or scavengers who may tear bags open to access food. D&S Waste is not responsible for any mess created by scavengers getting into your trash. If you have tree or bush trimmings, they must be under 5 ft in length, no more than 5 inches in diameter and bundled for easy pick up.

 

• Weight Limit: All cans and bags are subject to a 50 lb. weight limit. Our drivers & packers must manually lift the can(s) you provide and any materials beside your can 3-4 feet in order to dump them into the route truck. Lifting a can a few inches off the ground to carry it out to the road is not the same as lifting it several feet in order to dump it. Please consider the safety and well-being of your driver & packers. While our Waste Wheeler cart is hooked to a hydraulic lift to assist in dumping, there is still a weight limit as the plastic body of the can will fail under too heavy a load, destroying the WW. If you have a lot of heavy debris, such as windfall fruit or damp grass clippings, please distribute the weight in smaller amounts across several bags or cans.

 

• Unacceptable Materials: We do not accept on route any tires, automobile batteries, household hazardous waste, motor oil, gasoline or other flammable liquids, hot ashes, dirt, sod, gravel, cement or other aggregate materials, steel, car parts or similar rigid metal objects, large appliances, large furniture, loose needles, human waste or other biomedical waste, used cat litter that is not secured in a tied bag. If any of these unacceptable materials are put in can(s) or at the curb for pickup, at the sole discretion of the route driver, they may either be removed from the can(s) and set on the ground where the can(s) sit or the full can(s) may be left until the customer has removed the unacceptable materials from the can(s), in which case, the can(s) will be dumped on your next service day.

 

• Ashes: Never put ashes in our Waste Wheeler cart – they will burn & melt and you will be responsible for the cost of replacing the Waste Wheeler due to negligent use. Do not put ashes in any can mixed with other trash. Ashes can stay insulated within a can and cause fire in our route truck. Put ashes alone in a small can or bucket on the side. Once it is stone cold throughout the can, which can take a few weeks, they will be dumped.

 

• Company Property: All WW’s, JRWW’s and SRWW’s are D&S Waste Removal, Inc. property and should not be removed from the premises unless by company personnel. The WW’s will be maintained and replaced by the company due to normal wear and tear. The customer will be responsible for replacement costs if inappropriate use results in a melted, burned, or destroyed cart or a cart is unrecoverable at the end of service. Company carts may be removed by company personnel without prior notice due to non-payment.

 

• Your Contact Number: On occasion a situation occurs, such as road work or extreme weather in your area, which may prevent us from running our route as normally scheduled. When this occurs, we may need to contact you to inform you of a change in pickup. To receive such notifications, we must have a current working number to call you. D&S Waste Removal, Inc. is not responsible for missed pickup due to an inability to reach you due to: no working contact number, no answering machine or voice mail, a full voicemail box preventing a message being left or any other circumstance that prevents us easily reaching you to relay the information. Please keep the contact number on your account current and call the office with any changes.

 

• Free Dump Voucher: Once a year, with the bill issued December 15th for January – March services, you will be issued a free dump voucher punch card.  This card can be used at the Yerington Transfer Station or the Smith Valley Transfer Station to dump up to 4 cubic yards of municipal solid waste at no charge. The punch card is broken down into ½ cubic yard increments.You will be allowed multiple trips with a minimum of ½ cubic yards of trash. Each trip, your free dump voucher punch card will be punched for the amount of trash you dump until you have utilized the full 4 cubic yards allowed. You may dump all 4 cubic yards in one trip, if you wish. If your load consists of more than 4 cubic yards, you will be charged for the excess at the standard rates. The voucher punch card will not expire. However, only one complete dump voucher card may be used per visit or per day.

 

• Dump Voucher Restrictions: The following items are not acceptable and/or not eligible for use with your free dump voucher: dirt, rock, concrete or any other aggregate materials; hazardous or toxic materials; liquids; steel or large metal, such as engines, drive lines, axels, etc.  The removal of CFC’s from a refrigerant device is also not covered by this voucher. The voucher may only be used by the account holder(s), may not be transferred to any other party and may not be redeemed for cash or used in lieu of payment for services. Lost, damaged or stolen dump voucher cards will not be replaced. Please handle your free dump voucher card responsibly and store it securely between uses.

 

• Vacation & Seasonal Residents: If you are a seasonal resident or engage in extended travel, you can contact the billing office to have your service put on hold if you are gone 4 weeks or more. You must contact the billing office before you leave with a final date of service and again to restart service once you return. We may remove the waste wheeler cart(s) while you are gone. Upon notification to resume service, unused services will be pro-rated and a credit applied to your account. D&S Waste Removal, Inc. is not responsible for keeping track of when your trash is out or not and will not retroactively credit services not used without prior notification to the billing office of your absence. Speaking to a driver is not proper notification. You must contact the billing office to suspend your service.

 

• Payment Due Date & Service Suspension: Trash removal services are billed in advance. Your bill clearly states the due date of all service fees. If payment is not received within four working days after the due date stated on your bill, D&S Waste Removal, Inc. may assess a 1.5% late charge. If payment is not received within 60 days after the due date stated on your bill, service may be suspended and we may repossess our property in the form of the waste wheeler cart(s) we provide for your use. A late bill will be sent 15 days prior to suspension of service.

 

• Payment: Check or money order can be mailed or dropped in the payment drop box at our office. If paying in person, you may use cash, check or money order at our office. You may now pay online via the payment portal on our website at www.dswaste.com. Online, you may pay via debit card, credit card or e-check and you may set up a recurring automatic payment. Many people use an online bill pay service through their bank and then their bank mails us a physical check via USPS.  If you choose to use a bill pay service through your bank, please factor in a 10 day processing and mailing time to ensure that we receive your payment in time. Please do not tape your payment to your garbage can or give it to your route driver. It is not the responsibility of our drivers to collect your payment and there is no secure place in the truck to keep them.

 

• Payment Arrangements: If you have difficulty making a payment or require an alternative payment schedule, contact the billing office before the due date of your bill and/or the suspension of your service at 775-463-3090 weekdays between 9 a.m. and 3:30 p.m. to discuss alternative arrangements.  Once arranged, it is your responsibility to meet the agreed upon payment schedule. Any payment arrangements that are not fulfilled as agreed upon may result in the immediate suspension of services and the repossession of our WW without notice.

 

• Suspension of Services & Repossession of WW: Once service has been suspended and/or our WW has been repossessed, your account will have to be paid in full along with a restart fee at the current rate in order to re-establish service. If the date you are seeking to re-establish service is within 30 days of the next billing cycle, you may also be required to pay the service fees for the next billing cycle in order to re-establish service. Hiding or locking up our WW so that it cannot be repossessed will not relieve you of the responsibility to pay the fees for services you enrolled in as well as restart fees and may result in legal action. Repeated and habitual suspension of services for non-payment may result in being required to pay in advance for a year’s service.

 

• Gates: We do not open or close gates in order to access your garbage cans as we are not liable for keeping animals secured, preventing others from entering your property or any other circumstance that could arise due to a gate not being secured properly. Please have your gate open, if you have yard service, or trash put out beyond any gate by 5 a.m. on your service day so that we may pick it up.

 

• Dogs: We are a dog friendly company and our drivers & packers endeavor to befriend the animals on our routes. However, some dogs are more territorial than others and no amount of friendly overtures relieve them of that natural instinct. In such cases, the safety and well being of our drivers & packers must be considered. A territorial dog can prevent them from dumping your trash. If you have a territorial dog that is not amenable to befriending the garbage men, please have the dog secured on your service day to ensure your trash gets picked up.

 

• Cancellation: To discontinue service, you must contact us via telephone at 775-463-3090 or in writing at P.O. Box 834, Yerington, NV 89447. One final day of service may be required after your notification is received so that we can retrieve our WW cart, which must be empty for us to pick up.  We will pro-rate the charges through the last day of service and refund to you the credit balance for any and all services paid in advance, but not performed due to cancellation. Not putting out your trash or speaking to the driver does not constitute notice that service is being cancelled. All requests must be directed to our billing office so that we can ensure the proper handling of your account. You will be responsible for all services up to and through the time you contact the billing office to cancel service, whether you’ve put trash out or not. There is a trend of homeowners selling their property and not canceling their service or wishing to leave any unused service for the new homeowner. While this is a kind gesture, it means that your account remains open and active. If the new homeowner does not set up service in their name, you will remain liable for ongoing service fees as well as the cost of the WW cart, if we are unable to retrieve it at a later date. For the accurate handling of your account and to ensure you are not liable for any further fees, please contact the office to cancel your service so that we may close your account out and retrieve our WW, ensuring no further fees accrue in your name. D&S Waste Removal, Inc. and its employees are not responsible for keeping track of when you do or do not have trash out. Removing our WW from the premises or failure to make it available for us to pick up may result in replacement fees and/or legal action.